Terms and conditions

Timeless Watch Paris offers vintage and pre-owned watches.

Due to their nature, vintage watches may show signs of age, wear, or technical tolerances consistent with their period of manufacture. These characteristics do not constitute defects.

Photographs are provided for illustrative purposes and form part of the description.

The customer is encouraged to review all product details carefully and to contact customer service prior to purchase for any additional information.

Prices are expressed in euros, inclusive of all applicable taxes, excluding shipping costs.

Shipping costs are calculated based on the delivery destination and are indicated to the customer before the order is confirmed.

For deliveries outside the European Union, customs duties, import taxes, or local charges may apply and remain the sole responsibility of the customer.

Timeless Watch Paris reserves the right to modify prices at any time. The applicable price is the one in force at the time the order is confirmed.

Orders are processed only after full payment has been received.

Payment methods include credit cards secured by a 3D Secure system and bank transfers.

Timeless Watch Paris reserves the right to refuse or cancel any order in the event of suspected fraud, abnormal requests, or payment issues.

All orders are shipped from France and are fully insured during transit.

Delivery is made to the address provided by the customer at checkout. Timeless Watch Paris cannot be held responsible for errors or omissions in the delivery address.

Estimated delivery time is approximately 5 business days worldwide, subject to carrier and customs procedures.

Upon receipt, the customer must verify the condition of the package and product. Any issue related to visible damage, loss, or transport-related problems must be reported within 14 days of delivery.

In accordance with EU consumer law, customers located within the European Union benefit from a 14-day withdrawal period from the date of receipt of the product.

To exercise this right, the customer must notify Timeless Watch Paris in writing before the expiry of this period.

Conditions:

The watch must be unused, unworn, unaltered.

Returned complete with original box and accessories.

Returned in the same condition as received

Return shipping costs are borne by the customer.

If the withdrawal is not due to a defect, initial shipping fees and credit card fees are not refunded.

Orders shipped outside the European Union are not eligible for withdrawal or returns, except in the case of a proven defect present upon delivery and not disclosed in the product description.

Any such issue must be reported promptly and supported by clear evidence.

Returns for personal preference (size, style, taste) are not accepted for non-EU orders.

Refunds are issued only after inspection and validation of the returned product.

Refunds are made to the original payment method.

For credit card payments, transaction or processing fees may be deducted where applicable.

Products damaged after delivery, including water damage or improper handling, are not eligible for refund.

12 Months movement warranty : 

Timeless Watch Paris provides a 12-month commercial warranty covering movement defects under normal use. 

This warranty does not cover :

• Water damage

• Improper handling or lack of care

• Damage resulting from opening the watch by a third party

Vintage watches are not sold as waterproof, regardless of markings or prior specifications.

Any intervention carried out by an external watchmaker will void the warranty unless previously agreed in writing with us. In such cases, invoices from third-party horologers will only be covered if prior approval has been granted.

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Legal Guarantee of Conformity : 

In accordance with applicable law, our second-hand and vintage watches benefit from the legal guarantee of conformity for a period of twelve months from the date of delivery. This warranty is only applicable to purchases made by customers residing within the European Union.

This warranty covers defects that render the product unsuitable for its intended use, excluding normal wear, patina, scratches, lack of maintenance or age-related characteristics.

Timeless Watch Paris guarantees that all watches sold are authentic.

Each watch is accompanied by an official invoice, indicating the serial number and allowing full traceability of the product.

This authenticity guarantee is valid for life and covers any dispute or doubt regarding the provenance or authenticity of the watch, provided the original invoice is retained.

Timeless Watch Paris shall not be held liable for any delay or failure to perform its obligations resulting from events beyond its reasonable control, including but not limited to natural disasters, strikes, transport disruptions, governmental actions, or international shipping interruptions.

These General Terms and Conditions of Sale are governed by French law.

In the event of a dispute, the customer is encouraged to seek an amicable solution with Timeless Watch Paris before initiating any legal action.

Failing amicable resolution, any dispute shall fall under the jurisdiction of the competent courts of France.

Customer service can be contacted at: timelesswatchparis (@) gmail.com

All content on the website, including images, texts, logos, and descriptions, is the exclusive property of Timeless Watch Paris and may not be reproduced or used without prior written consent.