Terms and conditions

Our terms and conditions govern all transactions with Timeless Watch Paris.

By placing an order, you explicitly accept these conditions

Product delivery

Orders are processed once full payment has been received.
Delivery is made to the shipping address provided during checkout.
The average delivery time is 8 business days worldwide. A tracking number will be provided after payment confirmation.
All orders are shipped from France and are fully insured during transit.
Customs duties and import taxes, if applicable, are the sole responsibility of the customer and may vary depending on the destination country.
Any delivery issues must be reported to us within 14 days of receipt.

Customer service

For inquiries about our products and services, our customer service is available by phone or email at

timelesswatchparis(@)gmail.com

Watches purchased on our website come with a 12 months movement warranty.

We do not warranty damage resulting from improper handling, lack of care or water damage.

Opening the watch will void our warranty as our watchmaker needs to define the watch condition.

Please note our vintage watches are not sold as waterproof.

Secure Payment

Our website ensures secure payments through a 3DSecure system, offering reliability and data protection. Payment methods include credit cards and wire transfers.

Returns

You have 14 days from the receipt of your order to request a refund, in accordance with consumer protection laws applicable to online purchases within the European Union.

To qualify, the watch must be unused and returned in the same condition as received. Return shipping is at the customer's expense and must be handled by a secure carrier specialized in valuable items.

If the return is not due to a defect, original shipping fees will not be refunded. Products damaged after delivery, including water damage, are not eligible for refund.

Refunds are issued to the original payment method. For credit card payments, processing fees will be deducted from the refund total. All refunds are made by crediting the customer's bank account used for payment.

Please note: Orders shipped outside the European Union are not eligible for return due to customs regulations.

Intellectual Property

All website content, including images, logos, text, and product descriptions, is the exclusive property of Timeless Watch Paris and may not be used or reproduced without written permission.