Terms and conditions

Quick Summary :

 

Authenticity: Every timepiece is authentic, inspected by an expert watchmaker, and backed by a lifetime authenticity guarantee with an official invoice.

In-Person Appointments: Viewings in Paris are available strictly by appointment.

Watches are held free of charge for up to 48 hours prior to your visit.

EU Returns: 14-day statutory right of withdrawal for qualifying EU distance purchases (online orders).

Non-EU Returns: Sales delivered outside the European Union are not subject to the EU 14-day statutory right of withdrawal.

Warranty: Every watch includes a 12-month commercial movement warranty. Pre-owned timepieces are by default not guaranteed waterproof.

1 - Vintage & Pre-Owned Timepieces

 

Condition & Description: Timeless Watch Paris specializes in curated vintage and pre-owned timepieces. Due to their historical nature and age, timepieces may display natural signs of wear, patina, or period-consistent manufacturing tolerances. These natural characteristics are inherent to vintage items and do not constitute defects or non-conformity.

Photographs: The photographs displayed on our website are of the actual watch offered for sale and form an integral part of its description. Any cosmetic detail, patina, or light wear clearly visible in these high-resolution images is deemed fully disclosed to the client. We encourage clients to review all photographs and specifications carefully prior to purchase.

Serial Number Privacy: For privacy, security, and anti-counterfeiting purposes, serial numbers may be intentionally masked or partially concealed in photographs published on our website.

Water Resistance: Pre-owned timepieces are by default not guaranteed to be waterproof or water-resistant, regardless of their original factory specifications or case design. While certain timepieces may retain or pass water-resistance tests depending on their condition, Timeless Watch Paris does not guarantee water resistance on any watch sold. We strongly advise keeping all pre-owned timepieces strictly away from water.

2 - Authenticity Guarantee

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Lifetime Guarantee: Timeless Watch Paris guarantees the authenticity of the timepiece's  for life, strictly to the original purchaser and provided the original invoice is retained. This guarantee is non-transferable.

Expert Inspection: Prior to being listed, each watch undergoes a thorough inspection by a qualified watchmaker to verify its overall authenticity and proper mechanical function.

Official Manufacture Documentation & Archives: For selected high-value timepieces lacking original guarantee papers, Timeless Watch Paris may request official Extracts from the Archives or submit the watch directly to the manufacture for official servicing. Where applicable, manufacturer-issued service invoices, service warranty cards, or archive extracts may be included with the watch as official proof of provenance and historical authenticity.

3 - Pricing, Currencies & Taxes

 

Currency: All prices are expressed and processed in Euros (€ / EUR).

Exchange Rates & Bank Fees: Timeless Watch Paris is not responsible for foreign exchange rate fluctuations, currency conversion fees, or international transaction charges imposed by your bank or payment provider.

European Union Sales: Prices include all applicable local sales taxes within the European Union.

Fully insured shipping fees are calculated and displayed at checkout.

International Sales (Non-EU): For deliveries outside the European Union, prices exclude local import duties, VAT, customs clearance charges, or administrative taxes. These charges remain the sole responsibility of the customer.

Price Adjustments: Timeless Watch Paris reserves the right to modify prices at any time.

Orders will be billed at the price published at the moment of order confirmation.

Manifest Price Errors: In the event of an obvious typographical, clerical, technical, or system error resulting in a timepiece being listed at a manifestly incorrect price, Timeless Watch Paris reserves the right to cancel the order and issue a full refund.

4 - Orders & Payment Methods

 

Unique Pieces & Availability: Timepieces offered for sale are unique items. An online order does not constitute a final binding sale until physical availability is explicitly confirmed by Timeless Watch Paris.

In the event of prior sale or unavailability, Timeless Watch Paris reserves the right to cancel the order and immediately issue a full refund, to the exclusion of any other indemnity or damages.

Payment Options: We accept secure bank transfers and credit/debit card payments processed via 3D Secure authentication.

Bank Transfers & Payment Clearance Window: For payments completed via wire transfer, a pro forma invoice containing payment details is issued upon order validation. Funds must be fully cleared and received in our bank account within five (5) business days following order confirmation. If full payment is not received within this 5-day window, Timeless Watch Paris reserves the right to unilaterally cancel the transaction without prior notice and release the timepiece back for general sale. Funds must clear in full before any watch is released, shipped, or handed over.

Security & Verification: To prevent fraudulent transactions, card billing information must match the delivery recipient details. Timeless Watch Paris reserves the right to request proof of identity or cancel any order if verification checks are incomplete or unsatisfactory. 

Retention of Title: Title and ownership of the timepiece remain with Timeless Watch Paris until full payment cleared in our account is received.

5 - In-Person Appointments & Viewings (Paris)

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By Appointment Only: Clients wishing to inspect or try on a timepiece in Paris may request a private appointment.

Hold Period & Availability: Upon receipt of a confirmed appointment request, the selected timepiece may be reserved for up to 48 hours prior to the scheduled viewing. Failing confirmation or until an online order is completed, timepieces remain listed and available for sale on a first-come, first-served basis.

6 - In-Person Purchases

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Payment Terms & Bank Transfer Delays: For in-person purchases, timepieces will strictly be released, handed over, or dispatched only upon full clearance of funds in our bank account. Clients intending to pay via instant bank wire or standard transfer are solely responsible for verifying their daily transfer limits, anti-fraud authorizations, and processing delays with their banking institution prior to the appointment.

Timeless Watch Paris cannot release any watch based on transfer receipts or pending payment confirmations.

Final Sale Notice: Purchases concluded following an in-person inspection and acceptance of the timepiece  are not subject to the statutory 14-day withdrawal right applicable to qualifying distance contracts.

Any mandatory legal warranties applicable to the sale remain unaffected. This does not affect the 12-month commercial movement warranty described in Section 9.

Subsequent Shipping: Any timepiece inspected and purchased in person remains an in-person transaction, even if dispatched to the client's delivery address post-sale at their request.

7 - Shipping & Insured Delivery

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Fully Insured Shipping: All shipments originate from France and are dispatched using specialized, high-value secure carriers. Packages are fully insured during transit.

Signature Required: An adult signature and valid identification are strictly required upon delivery.

Delivery Address: Packages will only be shipped to the address provided during checkout or confirmed during card verification. Timeless Watch Paris is not responsible for delays or non-delivery caused by inaccurate address details provided by the client.

Transit Times: Delivery estimates provided at checkout are indicative and subject to carrier schedules and customs clearance procedures beyond our control.

International Orders & Customs: For sales outside the European Union, buyers are fully responsible for all import duties, taxes, and customs clearance fees. The statutory EU 14-day withdrawal right does not apply to qualifying sales delivered outside the European Union. In the exceptional event of an authorized refund (such as an approved non-conformity claim), Timeless Watch Paris issues refunds exclusively in Euros (EUR) and holds no responsibility for currency exchange fluctuations, customs duty non-refunds, or third-party banking fees.

Transit Damage: Clients must inspect the outer packaging upon delivery. In the event of a damaged package or altered seal, the client must state clear and precise written reservations directly with the carrier upon receipt and notify Timeless Watch Paris in writing within 24 to 48 hours. Without these explicit written reservations upon delivery, any claim related to transit damage or loss may be rejected by the insurer.

8 - Right of Withdrawal & Returns (European Union)

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EU Distance Sales Only: In accordance with EU consumer protection laws, the 14-day statutory right of withdrawal applies exclusively to distance orders delivered to a shipping address within the European Union.

To exercise this right, the client must explicitly notify Timeless Watch Paris in writing via email prior to shipping the return.

Conditions for Return: Following exercise of the statutory right of withdrawal, the client must return the timepiece without undue delay. The client may handle and inspect the timepiece only to the extent necessary to establish its nature, characteristics and proper functioning. The client may be held responsible for any depreciation resulting from handling beyond what is necessary for such inspection. All accessories, boxes, straps and other items supplied with the timepiece should be returned together with the watch.

Return Shipping Risk & Insurance: For any authorized return, the client remains fully liable for all risks of loss, theft, or damage during transit until the parcel is physically delivered to and signed for by Timeless Watch Paris.

Returns must be arranged, booked, and dispatched by the client via a tracked, fully insured carrier service covering the total purchase value. Timeless Watch Paris shall not process any refund for items lost, stolen, or damaged during return transit; in such events, the client must seek compensation directly from their selected carrier or insurer.

Inspection & Quality Control: Upon receipt, returned timepieces may be inspected by our watchmaker to verify their condition and authenticity. Where a timepiece has been damaged, altered, opened, modified or otherwise depreciated beyond what is necessary to establish its nature, characteristics and functioning, Timeless Watch Paris reserves the right to apply any deduction permitted by applicable law.

Refunds: Upon technical verification and approval of the returned timepiece by our watchmaker, a full refund of the original purchase price will be issued in Euros (EUR). Timeless Watch Paris is not liable for foreign exchange rate fluctuations or third-party banking charges.

9 - Commercial Movement Warranty

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Scope: Timeless Watch Paris provides a 12-month commercial warranty covering the mechanical movement against functional defects under normal operating conditions.

Exclusions: The warranty explicitly excludes :

- Normal cosmetic wear and tear (scratches on glass, case, bezel, bracelet, or strap).

- External mechanical components subjected to handling force, including winding stems, crowns, pushers, mainspring over-winding, and crystal glass breakage or loss.

- Accidental damage, impact shocks, drops, or improper handling/operation.

- Water damage, moisture exposure, or condensation, as pre-owned timepieces are explicitly not guaranteed waterproof.

- Timekeeping variations consistent with the age, construction and characteristics of vintage mechanical movements, provided that the movement remains functional.

Third-Party Repairs: Any intervention, opening of the case, or repair performed by an external watchmaker without explicit prior written authorization from Timeless Watch Paris will immediately void this commercial warranty.

10 - Intellectual property

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All content on the website, including images, texts, logos, and descriptions, is the exclusive property of Timeless Watch Paris and may not be reproduced or used without prior written consent.

11 - ​Brand Disclaimer & Independence

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Timeless Watch Paris operates as an independent vintage watch specialist and is not affiliated with, endorsed by, authorized by, or an official distributor for any of the watch manufacturers featured on this website.

All brand names, trademarks and models appearing on the Timeless Watch Paris website are the property of their respective owners and are used solely for identification and descriptive purposes.

12 - Force Majeure & Limitation of Liability

 

Timeless Watch Paris shall not be held liable for any delay or failure to perform its obligation resulting from events beyond its reasonable control, including but not limited to natural disasters, strikes, transport disruption, governmental actions, or international shipping interruptions.

13 - Governing Law & Jurisdiction

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These Terms and Conditions and any transactions hereunder are governed by and construed strictly in accordance with the laws of France.

In the event of any dispute, parties agree that the competent courts of Paris, France shall have exclusive jurisdiction.

 14 - Dispute Resolution & Contact

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In the event of any issue or dispute, clients are strongly encouraged to contact Timeless Watch Paris directly to seek an amicable resolution prior to initiating formal legal proceedings.

For any inquiries or legal notices, customer service can be contacted at: timelesswatchparis@gmail.com